Tidewater · In numbers

A shared inbox that answers quickly and stays up.

Teams on Tidewater
4,812
From two-person shops to a 400-seat help desk.
Median first reply
38 min
Measured across every conversation last quarter.
Uptime, last 12 months
99.98%
One incident, 71 minutes, written up in public.
Conversations a month
1.2M
Email, chat and the contact form, in one inbox.

Figures as of September 2026.